2025 HP2-I57 PREMIUM FILES - SELLING HP LIFECYCLE SERVICES FOR WORKFORCE COMPUTING 2024 REALISTIC INTERACTIVE PRACTICE EXAM PASS GUARANTEED

2025 HP2-I57 Premium Files - Selling HP Lifecycle Services for Workforce Computing 2024 Realistic Interactive Practice Exam Pass Guaranteed

2025 HP2-I57 Premium Files - Selling HP Lifecycle Services for Workforce Computing 2024 Realistic Interactive Practice Exam Pass Guaranteed

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Tags: HP2-I57 Premium Files, HP2-I57 Interactive Practice Exam, Vce HP2-I57 Exam, HP2-I57 Valid Dumps Demo, Test HP2-I57 Simulator Fee

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HP2-I57 Interactive Practice Exam, Vce HP2-I57 Exam

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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions (Q20-Q25):

NEW QUESTION # 20

Answer:

Explanation:

Explanation:
A screenshot of a computer Description automatically generated

Here is the correct matching of theHP Hardware Support Services Add-on Support Care Packwith the features it provides:
* Accidental Damage ProtectionSupport features the Care Pack provides: Allows customers to avoid out-of-pocket repair or replacement costs caused by events such as unpredictable drops, spills, or electrical surges.
* Travel CoverageSupport features the Care Pack provides: Includes Pick-up and Return and HP Care.
* Defective Media RetentionSupport features the Care Pack provides: Allows customers to keep their defective hard drives that require warranty replacement with replacement drives at no additional cost.
These add-on services offer extended protection beyond the basic warranty, helping customers mitigate costs and enhance coverage for specific scenarios


NEW QUESTION # 21
Which statements are true about HP's Device Life Extension optional Support Service add-on? (Select three.) It extends customers' device life while enhancing performance & productivity.

  • A. HP Device Life Extension can be sold as a stand-alone service.
  • B. HP Device Life Extension supports sustainability RFP requests.
  • C. HP Device Life Extension always comes with Accidental Damage Protection.
  • D. HP Device Life Extension can be added-on to Essential, Premium, and Premium+.

Answer: B,C,D

Explanation:
HP's Device Life Extension is designed to extend the lifespan of devices while ensuring they remain productive and sustainable. This service is particularly beneficial in meeting sustainability RFP requests (B).
It can be added to various support levels like Essential, Premium, and Premium+ (D), making it flexible.
Additionally, it includes Accidental Damage Protection (C), ensuring that devices remain operational even in the event of unforeseen accidents


NEW QUESTION # 22
What are the benefits that Premium+ Support provides to customers? (Select three.)

  • A. Proactively alerts users to issues like hard disc drive issues, low batteries, thermal issues, and BIOS updates before they fail
  • B. Availability for purchase throughout the entire product lifecycle
  • C. 24x7 remote support in all countries where HP provides coverage
  • D. Automated ticketing streamlines & expedites repairs with high-quality support
  • E. Ability to monitor the entire customer fleet of HP and non-HP devices

Answer: A,C,D

Explanation:
HP Premium+ Support offers several key benefits to customers. First, it provides automated ticketing to streamline the repair process, ensuring faster resolutions for hardware issues (A). Second, it offers proactive alerts to notify users of potential device issues (e.g., hard drive failures, battery levels, thermal issues) before they become critical (B). Finally, Premium+ Support includes 24x7 remote support, available in all regions where HP operates, ensuring customers have access to help at any time (D)


NEW QUESTION # 23
It is important that HP partners act as strategic advisors to customers. By asking, and then providing a solution, partners better understand customer needs and customers feel their needs are being heard.
Which are characteristics of being an effective strategic advisor? (Select three.)

  • A. Focusing only on asking questions related to services solutions since hardware is separate
  • B. Identifying things your customer's employees say they're missing in their IT support today
  • C. Assuming all customers need the same set of blueprints to get them where they need to go
  • D. Actively listening and taking notes
  • E. Asking leading questions to understand your customers' pain points

Answer: B,D,E

Explanation:
Being an effective strategic advisor requires understanding customer needs by listening attentively and asking the right questions. Successful advisors engage in active listening to capture the customer's true challenges and needs (B). By identifying gaps in current IT support (A), they tailor solutions to specific issues. Asking leading questions (E) helps uncover pain points, enablingpartners to recommend targeted HP solutions. This personalized approach helps customers feel heard and valued, avoiding a one-size-fits-all strategy
https://www.hp.com/us-en/services/workforce-solutions/workforce-computing.html


NEW QUESTION # 24
A customer tells you that the company needs to perform maintenance on its PCs, but they expect the existing base warranty to cover all parts and labor they might need.
How should you respond to this customer?

  • A. Explain that HP Hardware Support Services can increase duration and coverage of the base warranty beyond basic parts replacement, with the addition of expert troubleshooting, diagnosis, and repair.
  • B. Offer the customer a discount for HP Hardware Support Services that provide coverage for unexpected issues and can be purchased with competitive financing terms.
  • C. Provide recent statistics that point to trends showing increased component reliability, resulting in reduced maintenance costs and less extensive warranty coverage.
  • D. Ask the customer to describe specific issues the company anticipates and point the customer to HP documentation that the in-house IT staff can refer to.

Answer: A

Explanation:
The base warranty provided with HP devices typically covers hardware repairs limited to parts replacement but does not include labor or troubleshooting services. HP Hardware Support Services, such as HP Care Packs, allow customers to extend and enhance the standard warranty to cover more comprehensive services, including diagnostics, labor, and faster issue resolution. By purchasing additional HP Support Services, the customer ensures they have access to expert assistance and coverage that goes beyond simple parts replacement


NEW QUESTION # 25
......

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