HP2-I57 PDF VERSION | EXAM DUMPS HP2-I57 ZIP

HP2-I57 Pdf Version | Exam Dumps HP2-I57 Zip

HP2-I57 Pdf Version | Exam Dumps HP2-I57 Zip

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Tags: HP2-I57 Pdf Version, Exam Dumps HP2-I57 Zip, HP2-I57 Guaranteed Passing, HP2-I57 Real Exam, HP2-I57 Test Cram

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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions (Q21-Q26):

NEW QUESTION # 21

Answer:

Explanation:

Explanation:
A close-up of a computer screen Description automatically generated

Here is the correct matching of theHP Workforce Computing Services portfolio componentwith the service it provides:
* Configuration and Deployment ServicesService provided: Help deliver great device experiences for customers' employees starting on day one, with services for seamless configuration, deployment, and zero-touch setup.
* Hardware Support ServicesService provided: Resolve employee device issues with minimal impact on your customers' IT teams with services that bring rapid repair or replacement to wherever they're needed most.
These services from HP Workforce Computing Solutions ensure smooth device setup and rapid support for any technical issues employees may face, improving both productivity and IT efficiency


NEW QUESTION # 22
Match the HP Active Care journey with the responsive party for each required action.

Answer:

Explanation:

Explanation:
A screenshot of a computer Description automatically generated

Here is the correct matching of theHP Active Care journeyactions with the responsible parties:
* Register the HP Active Care Care Pack to the customerResponsible Party: Partner
* Setup/Configure PC and Download SoftwareResponsible Party: Customer (with support and guidance from the partner)
* Enroll DeviceResponsible Party: Customer (with support and guidance from the partner)
* Device MonitoredResponsible Party: HP Software (enables service on each device)
* Incidents LoggedResponsible Party: Customer (with support and guidance from the partner)
* Case CreationResponsible Party: HP
* Device Repair by HPResponsible Party: HP
This mapping ensures a clear understanding of who is responsible for each action during the lifecycle of the HP Active Care journey, including device enrollment, monitoring, and support tasks


NEW QUESTION # 23
Which statements are true about the benefits HP Premium+ Support provides to HP channel partners? (Select two.)

  • A. Minimizes the partners' scale and reach to better focus on end-user support
  • B. Limits support for employees in hybrid work environments
  • C. Secures front-end revenue from the initial sale while relying on HP for ongoing support of the devices
  • D. Helps enhance your profits by increasing your margin when selling HP devices
  • E. Provides reactive identification and resolution of hardware health issues

Answer: C,D

Explanation:
HP Premium+ Support provides channel partners with several financial and operational benefits. First, it enables partners to enhance their margins when selling HP devices by bundling Premium+ Support services, thereby offering a more comprehensive solution (C). Second, it allows partners to secure front-end revenue from the initial sale while relying on HP to provide ongoing device support (D). This reduces the partner's operational load while still ensuring the customer receives top-tier support, which can be particularly useful in scaling operations
https://www.hp.com/us-en/services/workforce-solutions/workforce-computing.html


NEW QUESTION # 24
It is important that HP partners act as strategic advisors to customers. By asking, and then providing a solution, partners better understand customer needs and customers feel their needs are being heard.
Which are characteristics of being an effective strategic advisor? (Select three.)

  • A. Actively listening and taking notes
  • B. Assuming all customers need the same set of blueprints to get them where they need to go
  • C. Focusing only on asking questions related to services solutions since hardware is separate
  • D. Identifying things your customer's employees say they're missing in their IT support today
  • E. Asking leading questions to understand your customers' pain points

Answer: A,D,E

Explanation:
Being an effective strategic advisor requires understanding customer needs by listening attentively and asking the right questions. Successful advisors engage in active listening to capture the customer's true challenges and needs (B). By identifying gaps in current IT support (A), they tailor solutions to specific issues. Asking leading questions (E) helps uncover pain points, enablingpartners to recommend targeted HP solutions. This personalized approach helps customers feel heard and valued, avoiding a one-size-fits-all strategy
https://www.hp.com/us-en/services/workforce-solutions/workforce-computing.html


NEW QUESTION # 25
What are the three Priority Services Packages? (Select three.)

  • A. Priority Access
  • B. Priority Access Plus
  • C. Priority Management
  • D. Priority Anytime Access

Answer: A,B,D

Explanation:
HP offers different Priority Services Packages to cater to various customer needs. Priority Access provides fast and direct connection to HP support. Priority Access Plus includes all the benefits of Priority Access but with additional enhanced service levels. Priority Anytime Access offers 24/7 service for mission-critical environments, ensuring that customers receive support at any time of day


NEW QUESTION # 26
......

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